Managing DataRevoke Accounts

All DataRevoke account management is done from the web based DataRevoke Accounts Administration Console. To access the console, open Internet Explorer or Firefox and navigate to the URL provided to you. Log in with the account/username and password provided.

Note: The DataRevoke Accounts Administration Console times out after 20 minutes of inactivity. At that point you are required to log in again.

The Accounts Administration Home Page

When you first logon to the DataRevoke Accounts Administration Console, you will see the Home Page. This window gives an overview of all activity for all accounts on the server and summarizes any activity of interest over the last several days.

The Home Page is divided into three distinct areas: a graph depicting historical data, an accounts overview, and an account information area. You can customize the view on this page to display the information most important to you.

Historical Data Graph

This section of the Home Page can be customized to display a variety of graphs, as described below, for the past 7, 14, or 30 days. Note: It is necessary to click the Refresh button any time you modify the display parameters for the chart.

• Check-in Freq (Histogram) – Displays a column chart depicting the number of devices having a particular Check-in frequency setting.
  Note: The Check-in Freq (Histogram) chart displays the current Check-in Frequency for all devices, therefore, it is not possible to filter the information by time period.
• Consecutive Failed Logons (Histogram) – Displays a column chart depicting the number of devices having failed logons in the range of 1 - 15.
• Devices Installed (per day) – Displays a column chart indicating the number of devices that the DataRevoke Agent software was installed on each day.
• Failed Logons (per hour) – (Default graph) Displays a column chart indipossible to filter the information by time period.

All Accounts Overview

The Overview for all Accounts section displays the following information; number of accounts on this DataRevoke Server, number of active devices, number of found devices, number of lost devices, number of stolen devices, number of inactive devices, number of uninstalled devices, number of high risk status devices and number of medium risk status devices. The information shown represents totals for all accounts on this DataRevoke Server.

Account Information

The Account Information section on the Home Page displays information about each individual account on the DataRevoke Server. Columns of the Account Information section show the account name, description, creator, number of licenses, number of active, lost, and stolen devices, and number of high and medium risk devices. Clicking the account name opens the Account Details window for that account. Hovering the mouse over the description shows the entire description of the account.

The Account Details Page

Clicking on an account name on the Accounts Administration Home Page opens the Account Details Page for that account. This page also has four distinct areas; a graph depicting historical data, an account overview, administrator information and an alerts section.

Historical Data Graph

As with the Accounts Administration Home Page, the Account Details page can be customized to display a variety of graphs, as described below, for the past 7, 14, or 30 days. You can also choose to filter the graph by device status if you wish to only view a subset of data.

Note: It is necessary to click the Redraw Chart button anytime you modify the display parameters for the chart.

• Check-in Freq (Histogram) – Displays a column chart depicting the number of devices having a particular Check-in frequency setting. Note: The Check-in Freq (Histogram) chart displays the current Check-in Frequency for all devices, therefore, it is not possible to filter the information by time period.
• Consecutive Failed Logons (Histogram) – Displays a column chart depicting the number of devices having failed logons in the range of 1 - 15.
• Devices Installed (per day) – Displays a column chart depicting the number of devices installed per day. Failed Logons (per hour) – (Default graph) Displays a column chart indicating the total number of failed logons for all devices on an hourly basis.
• Out of Contact (per day) - Displays a column chart indicating the total number of devices exceeding their Out of Contact setting on a daily basis.
• Device Client Version – Displays a column chart showing the versions of the DataRevoke client software and the number of devices with each version installed. Note: The Device Client Version chart displays the current version information for all devices, therefore, it is not possible to filter the information by time period.

Account Overview

The Overview section displays the following information; number of licenses used of available licenses, number of active devices, number of found devices, number of lost devices, number of stolen devices, number of inactive devices, number of uninstalled devices, number of high risk status devices, number of medium risk status devices, number of pending certification requests, and the current activation code.

Administrator Information

The Administrator Information section displays the administrator’s name, email address, phone number, last login time, and type (local or enterprise directory). The Administrator Information area is collapsed by default.

Alerts

The Alerts section displays all alerts for the selected time period. Columns of the Alert section show details for each alert, including the risk level, device name, date/time of alert, what triggered the alert, and the action taken. Alerts are grouped by the device that generated them, with the devices having the greatest risk appearing at the top of the list. Clicking the plus sign to the left of the device name expands the list to show all alerts generated by the device. Clicking on the device name takes you to the Device Details window. You can sort alerts on the Home Page by risk level, device name, or date/time by clicking the column headers. You can filter alerts by Date/Time, Device, or Risk level by clicking the Show Filtering Options command.

Creating and Editing Accounts

Existing accounts are displayed at the bottom of the Home Page of the Accounts Administration Console.

Add an Account

1. To add an account, click the New Account button on the Accounts Administration Home Page. (The Add New Account window is displayed.)
2. Fill in the number of licenses to be issued and the default setting for certificate management.
3. Fill in the root ID, password, primary contact information, and account name and description, then click Save.

Note: The account name cannot contain any spaces. The account name, Root ID and password you assign here creates the login the DataRevoke Administrator will use to administer their DataRevoke account. For example, if you use the Root ID of rjones, and assign an account name of MyCompany, the login would be “MyCompany\rjones”.

Edit an Account

Accounts can be edited by the Accounts Administrator to change the name or description, change the number of licenses, update the default certificate management setting, update the administrator contact information, and reset the administrator password.

1. To edit an account, click the account name in the Account Information section of the Accounts Administration Home Page. (The Account Details Page opens.)
2. Click the Edit button at the top of the page. (The Edit Account window appears.)
3. To edit the name and/or description of the account, click the collapse/expand icon in front of Account Name and Description to expand the window for that section. Make any changes and click Save to save your changes and collapse the section.
   Note: You MUST click Save in each section to save your changes for that section.
4. To change the number of licenses or change the default certificate management setting, expand the Licenses and Certificate Management section make any changes. Click Save to save your changes and collapse the section.
5. To update the Administrator contact information, expand the Administrator Information section and make any changes. To reset the password, click the Reset password link and enter the new password. Click Save to save your changes and collapse the section.
6. To return to the Account Details page, click the account name at the top left of the page. To return to the Accounts Administrator Home Page, click All Accounts.

Duplicate Account

If you wish to create a copy of an existing account, you can duplicate it.

1. To duplicate an account click the account name in the Account Information section of the Accounts Administration Home Page. (The Account Details Page opens.)
2. Click the Duplicate button at the top of the page.
3. The Duplicate window opens.
4. Modify the name and description as desired and click OK to create a copy of the account. A new, empty account is created with the name and description you entered.

Delete Account

When you no longer need an account, you can permanently delete it.

1. To delete an account click the account name in the Account Information section of the Accounts Administration Home Page. (The Account Details Page opens.)
2. Click the Delete button at the top of the page.
3. The Delete Account Confirmation window opens.
4. Verify that you are deleting the correct account and click OK to permanently delete the account from the DataRevoke Server

MY ACCOUNTS SETTINGS

Clicking on the My Account link in the page header opens the Manage Administrators window. This is where you can specify additional administrators for your account.

Add Administrators

1. To add administrators to your service, click the ‘+’ sign in front of Add more administrators.
2. Select the type of account – either Local or Enterprise Directory.
3. For a Local Administrator, enter the new administrator’s ID, password, contact information and access rights. Then click Save to create the administrator and close the window.
4. For an Enterprise Directory account, enter the new administrator’s enterprise directory username and click Verify.
5. The contact information is retrieved from the enterprise directory server and filled in for you.
6. Select the Access Rights preference you want for this administrator.
7. When you are finished making changes, click Save to save your changes and close the window.
   Note: Only the Root level administrator can create administrators. Administrators use their enterprise directory credentials for authentication.

   Edit or Delete Administrators

   You can modify an existing administrator’s access rights or change their password, or remove their login altogether.

   1. Click the My Account link to access the Account Management window.
   2. To edit information for an administrator, click the Edit icon to the right of their name.
   3. Make any desired changes, then click Save.

   To delete an Administrator’s account, from the Account Management window;

   1. Click the “X” next to the administrator account you wish to delete.
   2. Verify that you are deleting the correct account and click OK in the confirmation window that appears to complete the transaction.